Customer Quality Improvement Manager - EMEA
by Pacific International on 29th November 2007
provided by
Pacific International
Status: Current
Job position: Six Sigma Black Belt
Type of contract:
Location: South East,United Kingdom
Country:
Language: English
Remuneration: £50,000 - £60,000 plus car, bonus and benefits
PIR Number:
You will effectively deliver significant opportunities to enhance customer experience and corporate performance across the EMEA region for this international services brand. Working closely with the Programme Director, you will be relentless in your personal pursuit of accurate data to support key initiatives regarding customer performance. You will utilise key skills in analysis with project management abilities in Lean Sigma to target and defined opportunities for change. You will work closely with the project delivery resources to realise the transformation and support a consistent project pipeline. The role offer significant visibility on a pan-european basis and you will be expected to travel as required to deliver this assignment.
Experience Summary: Strong academic profile with good commercial drive.
Proven track record of successfully performing analysis using statistical tools and methods
Experience within Customer Service or Support Services environement
Experience working in an international and/or multi-cultural environment preferred.
Certified in Six Sigma, ideally to a Black Belt level.
Key Criteria: Six Sigma, Customer Services, Data Analysis, Customer Experience
Contact Name: Emma Graham
Contact Number: 0207 010 8823
Contact Email: ab@pacific-international.com
Submit your CV
If you would like to know more about this job, or apply for the position by uploading your CV, please complete the form below:
Service Providers
