Webinar: IT Accounting – Proving Value
21 September
https://www2.gotomeeting.com/register/866215538
A recent survey of fifteen
Danish municipalities showed their total IT costs, including hidden user costs,
to be half those of comparable private sector organisations.
The service
provided by these municipalities was not compromised in any way – in fact, it
was better.
Chris Dale considers how comparative measures and benchmarks
– linking costs, user perception, and technical and business complexity – can be
used to radically improve IT productivity and performance.