Change Management
This course covers the “softer” change management tools required to lead successful Lean Six Sigma
projects. Topics included in this 3-day module include change management, team building,
and conflict resolution. This module is delivered through a combination of presentation, case
studies, videos and hands-on exercises.
Suitable for:
This programme is both a stand-alone programme for change agents and
the final module of the Lean Six Sigma Black Belt Programme. In
addition to Black Belts, this programme will benefit: Champions; Master
Black Belts; Green Belts or other Change Agents, who wish to update
their Change Management skills
Pre-requisites:
Each delegate is required to prepare for this module by reading the
provided text book ‘Persuasion, the Art of Influencing People’ by James
Borg. This is an interesting and fun read, and will equip delegates
with a number of skills that will be used throughout course
Duration:
A 3 day programme using a number of supporting videos, exercises and games.
Course Description:
Six Sigma projects can only be successful if the process improvements
are implemented and adopted by the organisation. Only then will the
long term benefits be realised. To achieve the benefits of process
improvement adjustments are required in the behaviour of individuals,
as well as cultural shifts across the organisation.
The Change Agent has a key role in ensuring the success of a Six Sigma
project by actively and effectively guiding the organisation through
the changes. Key success factors for the implementation of change, are
the effective use of a change management framework to run in parallel
with the phases of the Six Sigma project, and that the Change Agent is
equipped with a set of leadership and persuasion skills in order to
ensure that the Six Sigma process changes are fully adopted and
break-through improvements are achieved.
Catalyst Consulting has developed a framework for managing change that
has proven to be highly successfully in helping organisations through
the implementation of Six Sigma projects. This framework and a
comprehensive set of leadership skills form the backbone of this
module. You will have the opportunity to understand the concepts and
apply the skills during the programme. It is full of exercises to
assist you in applying sound theory and techniques to the situations
you will be facing as a Change Agent in your organisation. In addition,
video case studies give a number of real world examples. The program
has achieved high levels of satisfaction from delegates.
Objectives of the program:
- To understand how change happens in organisations
- To understand the culture of your organisation and your alignment to it
- To understand your leadership role as a Change Agent
- To apply soft skills to help others to accept change and in so
doing optimise projects outcomes and gain the optimum financial return
- To provide you with a set of change management tools designed to enable you to effectively manage a change project
Syllabus:
Day One
- The importance of change in Six Sigma Projects
- Six Sigma Change Process Overview
- Dealing with Resistance
Day Two
- Leadership&Persuasion Skills
Day Three
- Team effectiveness
- Change Program Planning
- Change Program Monitoring&Reporting
