Visualising Transformation is a step forward from Lean-Systems Thinking, enabling genuine improvements for the service sector creating significant cost reductions, while improving service delivery and environmental improvements.
Transformation is achieved by addressing operational and strategic aspects together, enabling increased insight to information and the way the business works to create inspired innovation for the future.
Who is the author?
Dave Gaster is the MD of Support Services Direct, a company that provides consultants and interim managers to the service industry. Dave initially trained as a Civil Engineer, moving into service management at the age of 30, gaining his first Director post when 35.
He has transformed many organisations from ‘failing to best in country’, from ‘loss making to profitable’, typically saving 14% net costs for a whole department. He has headed organisations up to 2,500 employees with over a £100M turnover. In addition he has been commissioned to write for Quality Manager and present to many learned bodies including IDeA and the Deming Forum.
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hy is this book needed now?
Visualising Transformation will bring the world out of recession, greatly reducing costs, improving the environment, and future proofing services without reducing employment.
It’s unique blend of data improvement, IT usage, systems analysis and redesign, together with the mapping of complex socio/ economic issues enables the rapid increase of internal capacity by improving service delivery, to be re-invested in the development of additional services to delight customers while increasing income, reducing costs and safe-guarding the planet for our children’s children.
The registration of Visualising Transformation™ enables control for procurement and employment, as only registered individuals and businesses will be able to trade with this name, thus enabling the long list elimination of less able consultants.
Who is this book for?
The next Government, chief executives, directors executive members, councillors, performance managers, change managers / consultants, trade unions and committed managers in all service organisations.
The book and supporting web linkages provide inspiration to any one needing to transform a service showing how to create capacity and re-invest it for a three-fold improvement against standard lean methods.
“Dave’s forward thinking skills, leadership, professionalism and work ethic are exceptional. He is exceedingly ‘clued up’”
Councillor Clive Hudson, Portfolio Holder for the Environment, Wakefield MDC.
“I have been continually impressed with Dave’s work. His breadth of knowledge, enthusiasm and commitment are all infectious to those around him… he is a significant catalyst to change.”
Councillor Julian Ellacott, Cabinet member for the Environment, Reigate and Banstead BC.
ISBN: 9781906316525
Publication date: 17 March 2010
Paperback
Dimensions: 210x210mm
Pages: 256
Price: £25.00
For more information, fill in the form below or visit: http://www.supportservicesdirect.co.uk/Shop.html
