Catalyst’s Improving Performance Training Programme - Designed especially for the NHS

by Catalyst Consulting on 6th March 2007

provided by

Catalyst Consulting

Catalyst’s Improving Performance Programme provides modular training to help achieve accelerated and sustained change in the NHS.

The three one-day modules build into a comprehensive three-day programme that will enable you to improve efficiency and effectiveness, reduce waiting times, and manage budgets.

They have also been designed as standalone one-day sessions as described:

* Module One: Leading and Managing Change (1 Day) – key to any improvement initiative is the need to manage change effectively. This module is based on experience from world-class organisations including Toyota, General Electric and European Quality Award winners, whilst being practical and proven to work in the NHS. It covers how to choose the right opportunities, and how to get genuine ‘buy in’ to change from people at all levels. This module also describes the role of leadership in managing successful projects. The content is based on adapted elements from Catalyst’s successful Lean and Six Sigma programmes, but keeps away from unnecessary jargon.

* Module Two: Improving Existing Processes (1 Day) – this covers a range of approaches, concepts and principles to help tackle problems in your day-to-day processes and activities. It focuses on effective problem solving methods, including the design and running of ‘Rapid Improvement Events’. Additionally it covers some of the tools and techniques you will need to help ensure successful completion of improvement actions. This programme will demystify approaches such as lean, six sigma, and the theory of constraints, and provide you with a practical set of improvement approaches which you can use immediately.

* Module Three: Extending the Toolkit (1 Day) – building on Module Two, the focus is on improving process flow and reducing variability. It covers a range of tools and techniques commonly associated with Lean Thinking and Six Sigma, and introduces the application of Control Charts, to help you understand process capability and give visual management for ongoing monitoring. A very participative and enjoyable session.

Who should attend?

These programmes are suitable for anyone involved and interested in achieving successful change within the NHS. They are particularly relevant for people with medical or administrative staff responsibility, Improvement Leaders and Managers.

Catalyst - Our mission is to ‘Enable Results’ for our customers by accelerating the rate of performance improvements, and extending the deployment of world-class best business practice. We have worked for over 50 ‘blue chip’ clients including UK and European Quality Award Winners and we have a team of over 20 highly experienced trainers and consultants.

Most of our assignments come through referrals. Indeed, with our Open Training Green and Black Belt Programmes, our Net Promoter Score of customer satisfaction is consistently on a par with Harley-Davidson – albeit a very different product!

Our market research shows that our people, our products, and our supporting materials are highly regarded. The people factor is especially key; our style of delivery in all our work is focused very much on people values and this is strongly rooted in everyone who works at Catalyst. Our team includes experienced Senior Managers and Master Black Belts from leading Lean Six Sigma organisations, such as, DuPont, Dow Chemicals, and General Electric; people who have ‘done it for real’.

We have experience in many different sectors including primary care, NHS trusts, medical products, aerospace, retail, transport, telecommunications, financial services, banking, information technology, medical services, hotels, and airports. The list is expanding all the time. Catalyst has Preferred Supplier Status from the NHS Institute for Innovation and Improvement. Catalyst also has experience in a range of other public sector organisations including central and local government, the armed forces, education, and charities.

This experience has given the Catalyst team a wealth of know-how in helping organisations to change and improve. Our network across Europe enables us to offer a number of language delivery options.

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