Articles, white papers, interviews & case studies on business improvement & operational excellence: Six Sigma, Lean, Toyota Production System, continuous improvement, Kaizen & more.
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Changing behaviours - three key lessons for leading change
As part of the build up to our next network meeting, "The Psychology of Change", all this week on improvementandinnovation.com we are publishing articles, case studies and interviews around the subject.
Posted: 13 Sep 2010
Tags: Article Leadership & Executive Ownership
The War Room: where innovation meets strategy
Creating a dedicated space can facilitate Strategic Organisational Renewal and help leaders bring a business out of an organisational crisis...
Posted: 03 Sep 2010
Tags: Article Construction Leadership & Executive Ownership Performance Focus Product / Service Development Real Estate
Kaleidoscopic Thinking and the Nine Personality Traits That Shape Innovation
Thomas Edison promoted the idea of Kaleidoscopic Thinking and believed it was necessary for true innovation. But how do you identify those people who have the right mindset?
Posted: 19 Aug 2010
Tags: Article Human Resources Leadership & Executive Ownership Learning Culture Product / Service Development Product Design Research & Development Sales Strategy & Planning
The seven dimensions of strategic innovation
Innovative thinking doesn't end with products and services; it can also be applied to the strategic planning of an organisation to create new opportunities and boost market performance.
Posted: 13 Aug 2010
Tags: Article Government Marketing Media Operations Product / Service Development
The three key drivers to effective innovative leadership
In a turbulent economic environment, both the business and its leaders must be flexible enough to respond to the changing conditions effectively and with enough of a focus on innovation to ensure sustainability and growth.
Posted: 09 Aug 2010
Tags: Six Sigma Article Change Capability Leadership & Executive Ownership
The Problem with Leaders: a good one is hard to find
Why it is so hard for companies to find great leaders? And can we create a system for identifying them in the early stages of their development?
Posted: 29 Jul 2010
Tags: Article Employee Engagement Leadership & Executive Ownership Operations Retail Sales Strategy & Planning
Improving Business Results Through Process Management
Business processes constitute a significant portion of an organisation's operating costs, and the more bureaucratic an organisation is - the greater the potential to reduce operating costs....
Posted: 27 Jul 2010
Tags: Article Human Resources Process Map
Delivering the Delight Factor: Net Promoter Score Conference
Whether you call it customer focus, experience, satisfaction or anything else, there is little doubt that in these difficult times putting the customer at the centre of everything you do is vital to a successful organisation. This conference set out to show how the most successful organisations then go one step further...
Posted: 07 Jul 2010
Tags: Employee Engagement Marketing Net Promoter Score Retail Reviews Telecommunications Services
