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Eastern Campus Process Leader

by Spencer Gale on 24th August 2010

This is a key role in the formation of the Eastern Campus Process Development Team. The purpose of this role is to design, develop & gain stakeholder sign off of the processes and procedures to support the effective and efficient operation of the Eastern Campus.

This individual will be the interface with internal and external stakeholders to agree the core operating processes for passengers (20million), airlines (20 +), handling agents (4-5) & users in the day to day running of Eastern Campus.

This will involve the discussion negotiation & agreement of prime accountabilities & responsibilities between stakeholders to ensure all parties have a clear understanding of how the Eastern campus will work as well as set out the key interfaces with other parts of the airport.

This work will form the basis on which the Familiarisation, Induction & Training (FIT) & the Trials programme for Eastern campus is developed.

The successful person will be the ‘expert client’ on passenger & support processes for the construction & systems delivery teams on the Eastern Campus programme.

Desirable
• Competent in using process improvement methodology eg Lean and/or Six Sigma.
• Advanced user of Ms Excel and Visio applications.

In order to be successful in this role you must possess the following criteria:

Project Mgmt
Process development
Stakeholder mgmt within a complex environment
Airline/airport Ops experience.



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