Welcome to IQPC’s 2009 European Business Excellence Summit! Evolving with your business needs, this year you’ll find everything you need to move from Process Excellence to Business Transformation and ensure that your change programmes are delivering what your business needs to help it through the downturn this 2009. Through implementing the combined strength of process management, service excellence and business transformation, you’ll build a strategic framework for both cost transformation and value generation.
Gain unprecedented access to over 35+ exclusive insights on how to deliver integrated Business Excellence and optimise ROI through:
- Accelerating strategic cost cutting and process efficiency
- Applying Business Intelligence and Performance Management
- Facilitating business flexibility and risk management
- Leading operational change through people
- Driving service excellence and customer retention
- Facilitating enterprise-wide process transformation
Delivered by exceptional strategic change leaders from:
Brenton Harder, MD COO Division, Global Director Operational Excellence, Credit Suisse
Shailesh Grover, Chief Operating Officer, Global Quality & Risk, Barclays Bank
Jens Erik Ebbesen, VP & Head of Business Execution, Teliasonera
Nick Deiltens, VP Lean & Continuous Improvement, Sara Lee International
Marc Anné, VP Customer Insights & Advocacy & Global Process Owner, Customer Relationship & Experience Management, Orange Business Services
Estelle Clark, And winners of 3 IQPC Process Awards in 2009: Estelle Clark, Group Business Assurance Director, Lloyds Register
Plus Business Excellence leaders from LM Glasfiber, AIG, Barclays Bank, LSG Lufthansa, BNP Paribas, GMAC Masterlease, ING Retail, Odense University Hospital, France Telecom, FLS, Vodafone, Sonofon/cybercity, Telenor, Anheuser-Busch Inbev, HM Prison Service, Cable & Wireless, Brunswick Marine, RS Components & KBC Group – click here for the full 2009 speaker line-up.
All this makes the Business Excellence Summit your first port of call for Lean, Six Sigma, BPM, BI, PMO, consolidation and restructuring, performance management and customer experience. You can’t fail to walk away inspired including visionary new content for 2009:
- Restructuring & Business Transformation focus day: Learn from the best of the best in business turnarounds to ensure your business not only survives but prospers as you move out of the recession
- Never seen before forum on customer experience: Bringing together stand-out improvement leaders and renowned customer experience directors for one innovative information exchange. Co-located with IQPC’s Customer Experience Exchange
- Try before you buy: Eliminate the risk in costly technology or service purchases with a unique demonstration track hosted by 10 of the most innovative providers in the market
- The ultimate speed networking experience: Meet, swap contacts and share critical improvement strategies with a host of valuable business excellence contacts in just 30 minutes
- Get back to Lean Six Sigma basics: Hear everything you could possibly need to jump-start your new Lean Six Sigma programme from recognised award winners and successful Lean Six Sigma start-ups
With all this covered in just 4 days it’s the only senior level event that will deliver you a unified approach to Business Excellence and Operational Transformation – make sure you succeed this 2009 by registering now.
Testimonials from the 2008 Process Excellence Summit
- Rachel Noel, Carnival UK – Excellent range of people & industries. Very helpful to understand what others are doing, to talk to people & to be inspired.
- Carlos Ruiz, Siemens AG – The IQPC Summit is the best chance for benchmarking exchange in the area of Lean Six Sigma. Highly recommended.
- Julie Wood, Bechtel – Strong speakers and great networking opportunities. Extremely interesting to learn how other companies are doing it and to find take-aways to present back to the business.
