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image for Service excellence in a technical environment: a marriage in heaven, or a road to hell?
Service excellence in a technical environment: a marriage in heaven, or a road to hell?
In order to achieve world-class performance, technical companies who make great products should be equally adept at providing excellent customer service. This article explains why.
Posted: 15 Jul 2010
Tags:
  • Human Resources
  • Lean
  • Sales
  • Six Sigma
  • Product / Service Development
  • Customer Services
image for Leading a Lean Project: common mistakes and how to overcome them
Leading a Lean Project: common mistakes and how to overcome them
Tips for avoiding common pitfalls when implementing and sustaining Lean
Posted: 02 Jul 2010
Tags:
  • Lean
  • Finance
  • Marketing
  • Sales
  • Education
image for Out of the crisis, back to the future: Deming in 2010
Out of the crisis, back to the future: Deming in 2010
Formed in 2000 to encourage deeper learning and more effective application of Dr W Edwards Deming’s powerful management philosophy, the 11th Annual Transformation Forum was held on 12th and 13th May, sponsored by The Deming Forum.
Posted: 16 Jun 2010
Tags:
  • Lean
  • Six Sigma
  • Government
  • Control Charts
  • Retail
  • Europe
  • Food
  • Systems Thinking
  • Scotland
image for Leading with Process Excellence: now is the time for CI to step up
Leading with Process Excellence: now is the time for CI to step up
At the 11th IQPC Process Excellence Summit, the talk was how Continuous Improvement should take its place at the top level and lead organisations out of the recession...
Posted: 30 Apr 2010
Tags:
  • Net Promoter Score
  • Lean
  • Six Sigma
  • Media
  • London
image for Measuring Maturity: why is it so important to the success of your programme?
Measuring Maturity: why is it so important to the success of your programme?
Maturity Models, created through benchmarking, provide an extremely useful tool for managing the progress and success of programmes and making sure they are on the right road....
Posted: 13 Apr 2010
Tags:
  • Lean
  • Six Sigma
  • Kaizen
  • Benchmarking
  • Information Technology
  • London
image for Engaging staff to cut waste and boost efficiency through embedding continuous improvement
Engaging staff to cut waste and boost efficiency through embedding continuous improvement
A case study telling the story of how the Office for National Statistics deployed their improvement programme.
Posted: 07 Apr 2010
Tags:
  • Lean
  • Operations
  • Kaizen
image for Sticky Organisations, Relationship Capital and the Role of the Change Specialist
Sticky Organisations, Relationship Capital and the Role of the Change Specialist
Can you reposition your change programme as circumstances change whilst still showing ROI? Professor Victor Newman explains how...
Posted: 23 Mar 2010
Tags:
  • Learning Culture
  • Benchmarking
  • Lean
  • Leadership & Executive Ownership
  • Performance Focus
image for Case study: Rethinking waste in post-recession Britain
Case study: Rethinking waste in post-recession Britain
Is it possible for a local government authority improve its services while still cutting costs? This case study shares how one borough council saved million pounds, whilst also achieving massive improvements in its waste management programme, utilising a new method based on Systems Thinking called "Visual Transformation".
Posted: 12 Mar 2010
Tags:
  • Bar Chart
  • Benchmarking
  • Lean
  • Environmental Services & Equipment
  • r chart
  • Government
  • Europe
  • Strategy & Planning
  • Systems Thinking
  • Customer Services
  • Performance Focus
  • Asset Management
  • Run Chart
  • Operations
  • Change Capability
  • Media
  • Dashboard
image for Performance scorecards - the first step of Lean Six Sigma
Performance scorecards - the first step of Lean Six Sigma
Most companies begin using Lean Six Sigma to improve their performance. However, they forget the first and most critical aspect of implementing Lean Six Sigma: measuring their performance.
Posted: 02 Mar 2010
Tags:
  • Consistency of Approach
  • Six Sigma
  • Lean
  • Strategy & Planning
  • Balanced Scorecard
  • Performance Focus
image for Maximising revenue and reducing costs are not the same thing
Maximising revenue and reducing costs are not the same thing
An interview with Vikas Gera, Worldwide Quality Head Global Business Services for Hewlett Packard, discussing the untapped opportunities, challenges and difficulties in adopting Six Sigma processes into your business.
Posted: 25 Feb 2010
Tags:
  • Lean
  • Six Sigma