Features

How do you know you are mapping the right processes, and getting the right information when you do so?

Posted: 26 Aug 2010

Thomas Edison promoted the idea of Kaleidoscopic Thinking and believed it was necessary for true innovation. But how do you identify those people who have the right mindset?

Posted: 19 Aug 2010

Innovative thinking doesn't end with products and services; it can also be applied to the strategic planning of an organisation to create new opportunities and boost market performance.

Posted: 13 Aug 2010

In a turbulent economic environment, both the business and its leaders must be flexible enough to respond to the changing conditions effectively and with enough of a focus on innovation to ensure sustainability and growth.

Posted: 09 Aug 2010

Why it is so hard for companies to find great leaders? And can we create a system for identifying them in the early stages of their development?

Posted: 29 Jul 2010

Business processes constitute a significant portion of an organisation's operating costs, and the more bureaucratic an organisation is - the greater the potential to reduce operating costs....

Posted: 27 Jul 2010

In order to achieve world-class performance, technical companies who make great products should be equally adept at providing excellent customer service. This article explains why.

Posted: 15 Jul 2010

Whether you call it customer focus, experience, satisfaction or anything else, there is little doubt that in these difficult times putting the customer at the centre of everything you do is vital to a successful organisation. This conference set out to show how the most successful organisations then go one step further...

Posted: 07 Jul 2010

Tips for avoiding common pitfalls when implementing and sustaining Lean

Posted: 02 Jul 2010

As the business world has changed, so have the attributes that make a successful leader at all levels of an organisation. This article examines how the key is to remove the "I" and always be looking to improve...

Posted: 28 Jun 2010