Articles, white papers, interviews & case studies on business improvement & operational excellence: Six Sigma, Lean, Toyota Production System, continuous improvement, Kaizen & more.
Who are the leading runners in customer experience?
New US-based benchmarking survey highlights the leading organisations in customer experience in Insurance, Financial Services, Airlines, Telecommunications, Technology, Retail and Online Services
Posted: 08 Apr 2010
What is.... Agile?
In the lexicon of business improvement, the Agile methodology is a fairly recent entry. Whilst the word itself hints at flexibility and resourcefulness, outside of IT and software development in particular, it remains somewhat mysterious. So what exactly is it, and what are its applications outside of IT? We investigate...
Posted: 06 Jul 2009
Cost reduction in a global manufacturing company
Summarising three years of experience in setting up a global cost-reduction initiative in a semiconductor company. A few years down the road, and now with Lean and Six Sigma experience, what are the lessons learnt?
Posted: 12 May 2009