folding corner graphic Subscribe via RSS

Articles, white papers, interviews & case studies on business improvement & operational excellence: Six Sigma, Lean, Toyota Production System, continuous improvement, Kaizen & more.

image for Review: Using Customer Experience to Transform Operations
Review: Using Customer Experience to Transform Operations
The latest i&i Customer Networking Meeting looked at customer journey mapping, experience metrics, true customer value, using customer data to transform operations and more...
Posted: 17 Mar 2014
Tags: Reviews
image for Developing leadership skills for succession planning
Developing leadership skills for succession planning
Planning for leadership succession and predicting future capability requirements is vital to maintain competitive advanatge. But how do you do it?
Posted: 25 Jan 2013
Tags: leadership  Strategy  succession planning Article
image for What is Effective Leadership and how does TQM promote it?
What is Effective Leadership and how does TQM promote it?
This study looks into how negotiating the fine line between involvement and delegation defines Effective Leadership.
Posted: 16 Dec 2012
Tags: Article
image for A New Way to Enable and Sustain Organisational Transformation
A New Way to Enable and Sustain Organisational Transformation
Drs David Koehn and Richard Adler introduce a new methodology for transformational change, CALM, which allows change strategies to be tested before they are rolled out.
Posted: 18 Jul 2012
Tags: change  methodology  transformation Article