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Articles, white papers, interviews & case studies on business improvement & operational excellence: Six Sigma, Lean, Toyota Production System, continuous improvement, Kaizen & more.

image for ISO 20000 / ITIL Week Day 1: A Methodology for Implementation
ISO 20000 / ITIL Week Day 1: A Methodology for Implementation
All this week we will be taking an in-depth look into ISO 20000 and a proposed methodology that can be used to facilitate an efficient and effective implementation of the standard.
Posted: 23 Apr 2012
Tags: Article
image for 8 REASONS WHY CHANGE AND TRANSFORMATION PROGRAMS FAIL
8 REASONS WHY CHANGE AND TRANSFORMATION PROGRAMS FAIL
A recent survey claimed that 60 percent of programs fail. Why?
Posted: 16 Apr 2012
Tags: Article