Articles, white papers, interviews & case studies on business improvement & operational excellence: Six Sigma, Lean, Toyota Production System, continuous improvement, Kaizen & more.

Is it possible for a local government authority improve its services while still cutting costs? This case study shares how one borough council saved million pounds, whilst also achieving massive improvements in its waste management programme, utilising a new method based on Systems Thinking called "Visual Transformation".

Posted: 12 Mar 2010

With the recession over, there is an upturn in recruitment for business change professionals. Here, we talk to Allan Smith, co-founder of Pacific International, the leading business improvement and transformation recruitment specialists, about the current and future recruitment landscape.

Posted: 08 Mar 2010

Most companies begin using Lean Six Sigma to improve their performance. However, they forget the first and most critical aspect of implementing Lean Six Sigma: measuring their performance.

Posted: 02 Mar 2010

An interview with Vikas Gera, Worldwide Quality Head Global Business Services for Hewlett Packard, discussing the untapped opportunities, challenges and difficulties in adopting Six Sigma processes into your business.

Posted: 25 Feb 2010

When choosing the right tools to enable effective collaboration both internally and externally, is it really a case of "you get what you pay for"?

Posted: 23 Feb 2010

With over 10m vehicles recalled in the last 6 months, Toyota's reputation for quality has been seriously called into question. How does this affect quality programmes based on the same principles?

Posted: 09 Feb 2010

Within Lean Six Sigma projects, whether in process improvement or design, complex or high risk failure modes can be more effectively analysed using Fault Tree Analysis, instead of FMEA.

Posted: 05 Feb 2010

Getting the best from everyone can make for success of failure in your endeavour. That means far more people than those directly involved. Here we are looking at any 'impact' that you might be having.

Posted: 01 Feb 2010

How you define and exercise leadership in the present climate will be a significant determinant in your organisation's fortunes - and especially in the context of change management.

Posted: 25 Jan 2010

Adding predictive analytics to the menu increases collaboration and enhances the customer experience.

Posted: 19 Jan 2010