Employing Six Sigma in sales and marketing organisations allows companies to better understand the needs of their customers, to improve profitability, and resource plan for the future. Critically it provides a road map for the company to improve sales function focus, sales function efficiency and sales function effectiveness.
Smallpeice delegates enter public & in-company programmes with an improvement project that is worked upon in parallel with training, and supported by coaching and mentoring.
We work with Boards, Senior Executives and Line Managers to interpret the organisation strategy into viable programmes of change. This involves the initial analysis and planning work to frame the Change Programme, developing budgets, obtaining buy in and approval and initiating the Change Programme.
Business Process Management tools are critical to Lean Six Sigma and Six Sigma success. In fact, they are of critical importance to any process improvement or redesign effort.
The Business Solution Design models the new process, systems, organisation structure and behavioural expectations. This design is compared to the current state to understand the changes that will need to be achieved. We use facilitation to ensure all Stakeholders and specialists are involved in developing the Business Solution Design and clearly understand the gap between the current and future state.
The tactile aspects of changing an organisation are usually clearly understood but the softer aspects of changing people are not. We work to ensure that the tactile and softer people change is integrated as one is never successful without the other.
An important strength of our practice is that we ensure that culture and process are integrated into change initiatives. Our approach to change allows you to truly own the results once the process is finished. The changes are yours, not ours.
I act as a coach or mentor to individuals and teams, bringing the support, objective challenge and experience that will raise their performance.
Coaching support can be delivered through any combination of face-to-face, video conferencing, telephone or e-mail discussion.
This Clinic is built upon Coach U.’s world-wide acclaimed Coaching Clinic and has been especially adapted by Catalyst’s Susan Kuepfer to take you and your Six Sigma initiatives to the next level of success. This Clinic will help you broaden and deepen the tools you use to lead and generate performance in your Six Sigma role.
Belts are on the front line in implementing Six Sigma and Lean Six Sigma projects, and the success of your initiatives depends on their discipline, energy, and leadership, as much as on their mastery of new skills and modes of thinking.
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