This book provides a well laid out and highly relevant resource for those involved in administrative functions, who need clear guidance on how to introduce, apply, and interpret control charts. The material is displayed in a practical format, free of complicated mathematics and statistics, and full of guidelines and examples. It is aimed at as wide a level as possible, from a junior clerk in an office to a senior executive in a bank, and is also appropriate for courses in the various educational establishments as well as the appropriate professional bodies.

Posted: 29 Sep 2006