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The business information resource for continuous improvement, operational excellence, six sigma, lean, and service innovation.

Latest News:
Toyota in crisis: what now for Continuous Improvement?
With over 10m vehicles recalled in the last 6 months, Toyota's reputation for quality has been seriously called into question. How does this affect quality programmes based on the same principles?
image for Using Fault Tree Analysis instead of Failure Mode and Effects Analysis
Using Fault Tree Analysis instead of Failure Mode and Effects Analysis
Within Lean Six Sigma projects, whether in process improvement or design, complex or high risk failure modes can be more effectively analysed using Fault Tree Analysis, instead of FMEA.
Posted: 05 Feb 2010
Tags:
Fault Tree Analysis, Six Sigma, Failure Mode & Effect Analysis (FMEA)
image for Stakeholder Management: Ten useful tips to get the best results
Stakeholder Management: Ten useful tips to get the best results
Getting the best from everyone can make for success of failure in your endeavour. That means far more people than those directly involved. Here we are looking at any 'impact' that you might be having.
Posted: 01 Feb 2010
Tags:
Asset Management, Strategy & Planning, Leadership & Executive Ownership
image for Change Leadership: how defining leadership can shape change management
Change Leadership: how defining leadership can shape change management
How you define and exercise leadership in the present climate will be a significant determinant in your organisation's fortunes - and especially in the context of change management.
Posted: 25 Jan 2010
Tags:
Strategy & Planning, Consistency of Approach, Leadership & Executive Ownership, Change Capability
image for McDonald’s makes delicious discoveries with JMP®
McDonald’s makes delicious discoveries with JMP®
Adding predictive analytics to the menu increases collaboration and enhances the customer experience.
Posted: 19 Jan 2010
Tags:
Product / Service Development, Strategy & Planning, Operations, Customer Centricity
image for How a company responds to crisis should be part of its Business Excellence approach
How a company responds to crisis should be part of its Business Excellence approach
However, there are problems inherent in setting up a crisis management system, and this article investigates...
Posted: 14 Jan 2010
Tags:
Lean, Leadership & Executive Ownership, Performance Focus, Change Capability

The latest operational excellence and business improvement opportunities.
Operational Excellence Manager (Banking)
Posted: 04 Feb 2010
Location: UK-wide
Managing Director Operations
Posted: 03 Feb 2010
Location: Germany
Lean Continuous Improvement Expert
Posted: 02 Feb 2010
Location: Paris
Lean Six Sigma Consultant - Transactional
Posted: 02 Feb 2010
Location: Paris
Lean Six SigmaProject Manager
Posted: 29 Jan 2010
Location: North-Rhine-Westphalia
Lean Trainer
Posted: 28 Jan 2010
Location: Toulouse
Werksleiter
Posted: 28 Jan 2010
Location: SĂĽddeutschland
Lean Leader
Posted: 22 Jan 2010
Location: Stuttgart
Continuous Improvement Specialist
Posted: 21 Jan 2010
Location: Baden-WĂĽrttemberg
Lean Six Sigma Project Manager - Supply Chain
Posted: 21 Jan 2010
Location: Champagne